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Help & Support

We're a small team and we read every message personally. Most questions are answered below — for everything else, just email us.

Usually responds within 48h ✉️ hello@yogie.id 🌍 Worldwide support

Troubleshooting

Common issues with detection, prayer reminders, sync, and notifications — with step-by-step fixes.

FAQ

Most common questions about how Lightio works, what it costs, and how your data is handled.

Account & data

Sign-in options, consent management, data export, and how to delete your account permanently.
Troubleshooting

Quick fixes for common issues

Detection isn't working

"The camera opens but nothing is detected."

  1. Make sure Lightio has camera permission in iOS Settings → Privacy & Security → Camera.
  2. Ensure the subject is well-lit and centered in the frame.
  3. No single object? Lightio also recognizes scenes and places (a garden, a mountain) — try framing the wider surroundings.
  4. Check Settings → Detection Threshold and lower it if confidence is too high.
  5. Force-quit and reopen the app to reset the ML pipeline.

Prayer notifications missing

"I enabled Prayer Reminders but never get notified."

  1. Confirm Prayer Reminders is on in Settings → Privacy & Data.
  2. Check iOS Settings → Notifications → Lightio — ensure alerts are enabled.
  3. Verify your location is set in Settings → Prayer Times.
  4. Try toggling Focus mode off — Do Not Disturb suppresses notifications by default.
  5. Open the app at least once a day so iOS keeps notifications scheduled.

Sync isn't working

"My favorites don't appear on my other devices."

  1. Make sure Cloud Storage consent is enabled on both devices.
  2. Verify you're signed in with the same Apple ID / Lightio account on both.
  3. Open the app on the source device first, then on the destination device, to trigger sync.
  4. Check iCloud is signed in and has free storage in iOS Settings.
  5. If sync is stuck, force-quit and reopen — we now preserve local data if cloud fetch fails.

Wrong prayer times

"The times shown don't match my mosque's schedule."

  1. Different communities use different methods — check Settings → Prayer Times → Method.
  2. Try matching your local authority (ISNA for North America, Umm al-Qura for the Gulf, etc.).
  3. For Asr, choose between Standard (Shafi'i) and Hanafi calculation as needed.
  4. Verify your location is up to date — update it if you've traveled.
  5. Times may differ by 1–2 minutes from local prints due to rounding — this is normal.

Hadith search is slow

"After detection, finding a Hadith takes too long."

  1. Hadith search requires an internet connection — check Wi-Fi or cellular data.
  2. The first search after launch is sometimes slower as the AI backend warms up.
  3. Try a different detected object if one label has fewer matches.
  4. If you're traveling internationally, response time may be higher.
  5. Restart the app if requests time out repeatedly.

AI summary in wrong language

"The summary is in English but I want my own language."

  1. By default, AI summaries are returned in English — regardless of your iPhone's system language.
  2. Make sure you're signed in (the language picker is available to signed-in users only).
  3. Open Settings → Hadith Language and choose your preferred translation language.
  4. Your choice applies to every future summary — and to prayer-reminder notification text too.
  5. To go back to English, reopen the picker and select English.
  6. Email us at hello@yogie.id if a language you need isn't in the list yet.
Frequently asked

Questions, answered.

Account & data

Manage your account and data

Everything lives inside the app. You don't need to contact us to manage your data.

Sign in options

Use Sign in with Apple (recommended for privacy) or email & password. A phone number is optional contact info only — never required and never verified by SMS.

Toggle consent

Independently enable or disable Analytics, UI Personalization, Data Personalization, Cloud Sync, and Prayer Reminders in Privacy & Data settings.

Export your data

Use the Data Dashboard in Settings to export your history, favorites, and profile as a standard file you can take anywhere.

Delete everything

Permanently remove your local data, cloud backup, and account from Settings → Data Dashboard → Delete All Data.

~48h
Typical response time
72h
Max for data-breach notification
2
People reading every email

Still need help?

Send us an email with as much detail as you can — device model, iOS version, what you were trying to do. We'll get back to you personally.

Email hello@yogie.id